FAQs

You do not require a doctor’s referral to be assessed and treated by any of the physiotherapists, registered massage therapists, chiropractors or naturopaths at Rebalance Sports Medicine, as they are all primary health care professionals.

However, some extended health insurance policies will require that you submit a Doctor’s referral in order to process your claim. We recommend that you call your insurance provider to determine what they require in order to reimburse your payment.

If you are seeing the sports medicine physician, we recommend that you get a referral from your family physician but it is not necessary. If you have a referral, our sports medicine physician can communicate with your family doctor and keep your family doctor in the circle of care. This will also ensure that your health records with your family physician are complete with all of the sports medicine physician findings.

For Physiotherapy, Chiropractic, Massage Therapy & Sports Medicine Appointments:
We recommend that you wear loose comfortable clothing for your assessment and follow up visits so that our health practitioners can perform a thorough assessment and provide effective treatments. Try to expose the area where the problem is. If it is a shoulder issue, it is best to wear a tank top, if it is a knee issue, it is best to wear shorts and if it is a back issue it is best to wear a loose top that can be lifted up for assessment purposes. If you are unsure how you should dress for your condition, don’t hesitate to ask us before you come.

For Naturopath Appointments:
We recommend that you wear comfortable clothing. If acupuncture is being performed during your session, then you may need to roll up your sleeves/pants or wear a tank top or shorts.

For Pilates Appointments:
We recommend that you come in loose comfortable clothing that you exercise, stretch and move around easily in.

The time frame for your initial assessment and follow up visits will depend on the nature of your condition, the type of service you are receiving and what is recommended in your treatment plan. Typically, sessions are anywhere between 30 minutes to 1 hour. Your physiotherapist, chiropractor or RMT will tell you how long your sessions should be booked for.

It is best to come early enough that you can get changed and prepared for your appointment. This will maximize the amount of time for your one-on-one session with your therapist.

At Rebalance Sports Medicine, we believe it’s important to offer reasonable rates to the communities that we serve. Our service fees are and will continue to be the most competitive in the downtown Toronto market.

Our mission is to ensure that our health and wellness services have fair prices so that they are not prohibitive to our clients. At the same time, we are committed to working with the highest caliber of service providers so that our clients receive quality care from highly skilled and knowledgeable health professionals.

For more information about our fee schedule and product pricing please contact us directly and someone on our team would be glad to provide that information to you.

We accept Visa, Mastercard, e-transfer and cash payments. Payment is due in full at the end of each session. If you are paying by credit card, you will be required to securely enter your card information into your clinic account so it remains on file. This helps us avoid congestion at the reception desk. You will receive an electronic receipt with your service provider’s information and registration number. This receipt can be used to claim your benefits if you have health insurance that covers your treatment. For your convenience, we also offer direct billing to all major insurance companies. If your insurance qualifies for direct billing, then you would only be responsible for any amount not covered through insurance.

If you do not have health insurance coverage, we recommend that you save your receipt for income tax purposes.

Extended Health Benefits
Many of our therapy services can be covered through your extended health benefits plan. If you have coverage, we may be able to bill your insurance company directly so that you can save time and avoid the paperwork. For more information about this helpful service we offer and to see if you qualify please click here.

OHIP
Consultations with our Sports Medicine Physicians are covered by Ontario’s Health Insurance Plan (OHIP). However, some administrative services and medical procedures are not deemed by OHIP to be medically necessary and are therefore uninsured. These uninsured services will be billed directly to the patient and payment is due on receipt of the service.

Unfortunately, we are unable to deal with worker’s compensation (WSIB) or motor vehicle accident (MVA) claims at our offices as we do not have a dedicated administrative staff to deal with collections from these 3^rd party payers. We work hard to keep our administrative costs low so that we can offer the lowest rates in the industry.

Physiotherapy is a health care profession that deals with the science of movement and function. Physiotherapists evaluate and correct movement impairments that are caused by injury, diseased states, health disorders, and/or lifestyle. Physiotherapists help restore optimal mobility and physical performance in their clients. Physiotherapy can help you if you are experiencing issues with movement, flexibility, strength, endurance and/or if are experiencing pain or difficulty performing your tasks, sports or hobbies due to physical restrictions. It can be particularly helpful if you have been injured, have sprains, strains, broken bones or are involved in repetitive tasks that put strain on your tissues.

Physiotherapists use a variety of skills and modalities to help you reach your goals. These include but are not limited to:

• Soft tissue release
• Joint mobilizations
• Prescriptive exercises
• Education
• Acupuncture
• Electrical Stimulation
• Laser therapy
• Bracing and supports

If you are not sure if physiotherapy is right for you, feel free to contact us and we can help you make an informed decision.

Chiropractors are health professionals that provide hands-on therapies that influence the neuro-musculo-skeletal system.  Through their hands on approach, chiropractors assess, diagnose and treat conditions related to the spine, pelvis, extremity joints and nerve pathways.

Chiropractors have many skills that they combine to provide the best method of treatment for your condition. These include:

• Manual (hands-on) therapy
• Joint adjustments
• Active Release Therapy^®
• Acupuncture
• Therapeutic exercise
• Education
• Nutritional, dietary and lifestyle counseling

If you suffer from back pain, neck pain, headache, whiplash, sprains, strains, repetitive strain injury, work and sports injury and/or arthritis you may benefit from chiropractic care.  If you are unsure if Chiropractic treatment is right for you, feel free to contact us by phone or email and we would be glad to help you make an informed decision.

Yes, you most certainly can. At Rebalance Sports Medicine, we focus on helping you achieve the most optimal overall health and wellness and this encompasses preventative medicine.

We believe that injury prevention begins with having a strong core, good alignment, full joint mobility and appropriate muscle balance and control related to your tasks and activities. Also, if you are planning on starting a new sport or activity, it is recommended that you train your body so that it is conditioned for the new demands.

Our Physiotherapists and Chiropractors can assess you and determine the areas that need attention. They may develop a custom-tailored exercise program for you, use their skills to optimize your neuromuscular system and enhance your performance, or refer you to another specialist that can assist you in reaching your highest potential. Our RMTs may work with you to release muscles and soft tissues that tend to get tight with your daily postures or work demands. And our Pilates instructors can help you improve your core strength, muscle awareness and flexibility. If you are unsure of which health professional may be best suited for your needs feel free to contact us by phone or email so we can help you make an informed decision.

Most patients seek treatment for pain relief. Physiotherapy, Massage Therapy and Chiropractic care will all provide you with relief from your symptoms including your pain.  All therapies involve different modalities including hands on techniques, movement therapy/exercise, ultrasound, laser, acupuncture, electrical stimulation and heat or cold therapy to achieve the desired effect. In addition, all therapies will focus on determining the underlying dysfunctions to prevent the pain from resurfacing or worsening in the future.

This is generally achieved in a pain free manner. However, some treatment modalities can be slightly painful in the short term. For instance, if you have a stiff joint because of surgery or immobilization than regaining the range of motion through mobilizations and stretching can be uncomfortable during the treatment session. However, typically right after the treatment you will feel less stiff and have less pain. Your therapist will inform you in advance, of what to expect during the treatment, what to expect after the treatment, the risks and benefits of the treatment and when you will start to reap the benefits of the treatments.

It is very important that you communicate your response to treatment with your therapist so that they may adjust the treatment parameters if necessary to help you get the most out of your sessions.

Yes, they are all licensed and registered. All of the service providers at Rebalance Sports Medicine are registered with their respective regulating bodies in order to practice in Ontario.

The College of Physiotherapists of Ontario regulates all of our physiotherapists http://www.collegept.org

The College of Massage Therapists of Ontario regulates all of our RMTs http://www.cmto.com/

The College of Chiropractors of Ontario regulates all of our chiropractors.  http://www.cco.on.ca

Most certainly! It is impossible for your family doctor to know about every single clinic that provides quality care; they give you recommendations but it is in your hands to make the final decision. You have the right to choose the facility/practitioner that you feel the most comfortable with and that suits you best. We are happy to send the details of your assessment and our treatment plan to your doctor so that they can be informed of your care with us. We also send progress notes and discharge notes to your physician so that your patient file is kept up to date.

We only bring on experienced, diverse, highly skilled practitioners onto the Rebalance team. Our service providers are committed to staying up to date on the latest research and professional development courses.

At Rebalance, we don’t believe in just treating the symptoms, instead we feel strongly that we should be treating the person. Our service professionals are skilled at finding the root cause of your condition and implementing treatment strategies get to the bottom of it.  Our therapists have advanced clinical reasoning skills and they all have a proven track record in the industry.

For therapy sessions, your time with the physiotherapist and chiropractor are longer than industry standards. Additionally, we do not use aides or assistants. This means that at Rebalance you will spend more, quality one on one time with your therapist.

We believe in taking an integrated and holistic approach to your wellness. We have a variety of service providers under one roof and they all work closely to ensure your care is seamless. Best of all, if one approach is not working for you, we will be able to refer you onto a different specialty that will have more benefit.

We also aim to provide a high level of customer service in our relaxed and welcoming environment because we believe the experience is everything!

We are confident that we can help you but if you are still unsure and would like to speak to one of our therapists please give us a call.

Cancellation Policy
All of our service providers are independent consultants and they do not get paid when they are not seeing clients. Because our therapists are all in high demand, if you give us enough notice, we are typically able to give your appointment slot to another patient. This is why we require at least 24 hours-notice for changes or cancellations of your appointments. If you do not provide 24 hours-notice you will be billed a late cancellation fee.

No Show Policy
All of our service providers are independent consultants and they do not get paid when they are not seeing clients. As such, we have a strict no-show policy. If you do not show up for an appointment that you have booked, your account will be billed a no show fee.

At Rebalance Sports Medicine, protecting your privacy is important to us. Please review our privacy policy for more information.

On your first visit to the clinic, we will need you to fill out some paperwork which will take about 10 minutes to complete. Please arrive 10 minutes early for this process.  Alternatively, you can download these forms from our website from the patient forms section and complete them before you arrive. We still ask that you arrive early if you require direct billing to your insurance company as this process can take 5 to 10 minutes to verify your coverage.

If you are seeing one of our Physiotherapists or Chiropractors:
Your therapist will complete the initial assessment. Your therapist will discuss the following:

• Your medical history
• Your current problem/concerns
• Pain quality, what aggravates and relieves your pain
• Goals for treatment

Once your therapist has asked all the questions related to your condition, they will complete a physical evaluation including:

• Observing and touching the area
• Looking at the mobility of the joint
• Testing the strength of the muscles
• Neurological screening to see how the nerves are functioning
• Other special tests relating to your condition

The therapist will formulate a treatment plan based on their assessment findings and will discuss what follow up will be necessary, what your treatment program will consist of and what is expected after discharge from treatment.

Please take a look at our video on what to expect at your first physiotherapy visit for more information.

If you are seeing one of our Registered Massage Therapists:
Your therapist will briefly discuss your health history, your current concerns and your goals for treatment. They may also conduct a short assessment to see how your body moves. The assessment will continue during the massage session as they analyze your soft tissue quality and sensitivity to pressure. At the end of your massage, your therapist will recommend a schedule for follow up if required.

If you are seeing our Naturopath:
Your Naturopathic Doctor will complete the initial assessment. She will discuss the following with you:

• Your medical history and family medical history
• Your current problem/concerns
• Your current diet, sleep patterns, stress levels in addition to all other pertinent lifestyle information
• Your goals for treatment

Once the Naturopathic Doctor has asked all the relevant questions related to your health she will then make her treatment recommendations. Treatment may include:

• Botanical Medicine
• Acupuncture
• Clinical Nutrition
• Counselling
• Homeopathic Medicine
• Lifestyle Modification
• And Other Natural Techniques

If you are seeing one of our Sports Medicine Physicians:
Your Sports Medicine Physician will complete the initial evaluation. The doctor will have a brief conversation with you to collect all relevant health information:

• Your medical history and family medical history
• Details of your current problem/concerns
• Any previous or ongoing treatment you are receiving
• Review of your medications
• Review of your imaging (if applicable)
• Discussion of any surgical interventions or injection therapies (if applicable)
• Your goals for treatment

After they have collected all the relevant information, the Sports Physician will conduct a physical evaluation where they will look at your range of movement, your muscle strength and other special tests that will help them reach a diagnosis. Some of these tests may provoke your symptoms.

Once a diagnosis is reached, they will suggest a plan of care. This plan can include:

• Referral to Physiotherapy, Chiropractic, Registered Massage or another allied health practitioner
• More diagnostic imaging
• Injection therapy
• Medications
• Referral to a specialist
• Counselling and education
• A plan for follow up